ScaleGuard (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the information accessed through your Shopify store. This Privacy Policy explains what information ScaleGuard collects, how it is used, how it is protected, and your rights as a merchant using the ScaleGuard application.
1. Information We Access
To provide store analysis, monitoring, and recommendations, ScaleGuard may access certain information from your Shopify store, including:
- Product titles
- Product descriptions
- Product images
- Product pricing
- Product variants
- Inventory levels
- Collections and product organization
- Store configuration information
- Aggregated order and catalog statistics
- App usage and diagnostic information
ScaleGuard accesses only the information necessary to provide its services.
2. Information We Do Not Collect
ScaleGuard is designed to analyze store quality, readiness, and performance signals.
ScaleGuard does not collect, process, or store:
- Customer payment information
- Credit card details
- Banking information
- Customer passwords
- Shopify account passwords
ScaleGuard does not process payments on behalf of merchants.
3. How We Use Information
Information accessed by ScaleGuard is used solely to:
- Analyze store readiness
- Identify catalog risks and quality issues
- Generate recommendations and insights
- Monitor store health over time
- Improve the functionality and accuracy of the application
- Provide customer support
- Maintain platform security and reliability
ScaleGuard does not make changes to your store content, products, pricing, inventory, or settings.
All decisions and modifications remain under the merchant’s control.
4. Data Sharing
ScaleGuard does not sell, rent, trade, or share merchant data with third parties for marketing purposes.
Information may be processed by trusted service providers solely for the operation of the application, including:
- Shopify
- Hosting providers
- Database providers
- Email and support services
- Analytics and monitoring services
These providers are only granted access where necessary to deliver ScaleGuard services.
5. Data Retention
Merchant data is retained only for as long as necessary to provide ScaleGuard services.
If the application is uninstalled, associated store data will be scheduled for deletion within a reasonable period, typically within 30 days, unless retention is required for security, legal, or operational purposes.
6. Security
ScaleGuard implements industry-standard security measures designed to protect merchant information against unauthorized access, disclosure, alteration, or destruction.
While no internet-based service can guarantee absolute security, we continuously work to maintain appropriate safeguards for the information we process.
7. Third-Party Services
ScaleGuard relies on third-party services and infrastructure providers to operate the platform.
These services may include:
- Shopify
- Cloud hosting providers
- Database providers
- Email delivery providers
- Analytics and monitoring platforms
Use of these services is subject to their respective privacy policies and security practices.
8. Merchant Rights
Merchants may request:
- Information about data associated with their store
- Correction of inaccurate information
- Deletion of store data where applicable
- Clarification regarding how data is processed
Requests may be submitted using the contact information below.
9. GDPR And Data Protection Rights
For merchants located in the United Kingdom, European Economic Area and other applicable jurisdictions, ScaleGuard supports reasonable requests related to:
- Access
- Rectification
- Erasure
- Restriction of processing
- Data portability
Requests may be submitted through the contact information below.
10. Changes To This Policy
ScaleGuard may update this Privacy Policy from time to time.
When material changes are made, the updated version will be published on this page and the “Last Updated” date will be revised accordingly.
Continued use of ScaleGuard after changes become effective constitutes acceptance of the updated policy.
11. Contact
If you have questions regarding this Privacy Policy or how ScaleGuard processes information, please contact:
Support: support@scaleguard.app
Response Time: Within 48 business hours.